Place a Section 29 or 35 notice

    Complaints

    You may contact WIAG about a complaint using the details below. Our internal process does not remove your right to approach a competent regulator, ombud, tribunal or court. The receiving body’s jurisdiction and admissibility rules apply.

    When I Am Gone - internal complaints

    We aim to acknowledge complaints within 5 business days and resolve them within 30 days.

    complaints@wheniamgone.co.za

    FAIS Ombud (financial services)

    If your complaint relates to a financial service rendered under FAIS, you may approach the FAIS Ombud.

    info@faisombud.co.za · 012 762 5000 · faisombud.co.za

    FSCA (Financial Sector Conduct Authority)

    Conduct concerns about a financial services provider may be directed to the FSCA.

    info@fsca.co.za · 0800 20 37 22 · fsca.co.za

    Information Regulator (POPIA / PAIA)

    Privacy or data-protection complaints may be lodged with the Information Regulator.

    inforegulator.org.za

    National Consumer Commission (CPA)

    Consumer-protection complaints under the Consumer Protection Act may be lodged with the NCC.

    thencc.gov.za

    Cooling-off and cancellation

    Where the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA) gives you a cooling-off right, you may cancel a qualifying transaction within the prescribed period and receive a refund of amounts paid, less any reasonable charges permitted by law. Contact support@wheniamgone.co.za to exercise this right.

    When I Am Gone

    Secure estate information vault for South Africans.

    When I Am Gone is a life-file and estate-readiness platform. It is not a law firm, financial adviser, estate administrator, executor service, probate service or insurer. The platform stores information you supply and helps you keep it organised; it does not provide legal, tax or financial advice.

    When I Am Gone (Pty) Ltd ("When I Am Gone") is a registered Financial Services Provider (FSP No: 55699) providing secure digital information storage and estate-readiness tools. When I Am Gone is not a law firm or estate planning professional. For personalised legal, tax or estate planning advice, consult a qualified attorney or fiduciary practitioner. Executors and beneficiaries are responsible for verifying information and obtaining professional advice before acting.

    Will documents created using When I Am Gone must be printed, reviewed, and signed in the presence of two competent witnesses as required by the Wills Act 7 of 1953. Electronic wills are not valid under South African law. When I Am Gone does not verify will validity, witness competency, or guarantee executor or Master of the High Court acceptance.

    When I Am Gone (Pty) Ltd is responsible for its account and service administration. Private vault content uses browser encryption, while metadata and some requested services use readable or server-encrypted records. Our Privacy Policy explains purposes, providers, international transfers, retention and your rights. Account closure does not by itself confirm complete deletion. Lawfully retained records remain subject to appropriate access and use restrictions.

    You have the right to access, correct, delete, or object to processing of your personal information. Contact our Information Officer at support@wheniamgone.co.za for data subject requests. POPIA security-compromise notifications must be made as soon as reasonably possible, subject to the specific legal exceptions and permitted delays. See our Privacy Policy for full details.

    © 2026 When I Am Gone (Pty) Ltd. All rights reserved. Registered in South Africa.

    When I Am Gone is a registered Financial Services Provider | FSP No: 55699 | Regulated by the FSCA

    Administrative vault services are non-FAIS. Insurance services, where live, are financial services and are provided under the relevant authorisation, disclosures and product-provider terms. The will wizard and estate vault are software tools, not FAIS products. Insurance cover products are not yet on sale. When insurance products are offered, any remuneration will be regulated under FAIS and disclosed before any transaction. CPA and ECTA cooling-off rights apply where the transaction qualifies. The FSP licence is held by When I Am Gone alone and is never re-presented under a partner brand.

    When I Am Gone